Shipping Policy – Tashie & Jeremie Store

Thank you for shopping with Tashie & Jeremie. Here’s how our shipping works to help you know when to expect your order.

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Order Processing

We take 1–2 business days to prepare and process your order after payment.
Orders made on weekends or holidays will be processed the next business day.

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Shipping & Delivery Time

Kenya (Local Deliveries)

• Standard delivery: 1–3 business days

• Express delivery: Same day or next day depending on your location
  Nairobi deliveries may arrive faster.

International Shipping

• Delivery takes 7–15 business days, depending on your country and courier.
  Customs or import duties may apply.

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Shipping Fees

Shipping costs are calculated at checkout based on your location and the weight/size of your order.
If we are running any free-shipping offers, they will be clearly indicated on the website.

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Tracking Your Order

Once your order ships, you will receive a message or email with your tracking number so you can follow your delivery in real time.

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Delivery Issues

If your package is delayed, lost, or delivered to the wrong address, contact us immediately and we will help follow up with the courier.

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Incorrect Address

Please make sure you provide the correct delivery details.
If an order is returned because of an incorrect address, reshipping costs may apply.

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Damaged or Missing Items

If your order arrives damaged or missing something:

1. Take clear photos

2. Contact us within 48 hours

We’ll assist you with a replacement or refund.

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Contact Us

If you have any questions about your order or shipping, you can reach us at:

📧 tashieandjeremie1@gmail.com
📞 +254 704 982 998